FAQ
Questions riders ask.
Choosing a service
What’s the difference between a wash, a polish and a coating?
A wash removes dirt and grime for regular upkeep. A polish restores shine and removes minor scratches. A coating gives long-lasting protection and makes the bike easier to clean.
Each level includes the one before it: every polish starts with a full wash, and every coating starts with a full wash and a 2-step machine polish.
Which package is right for my bike?
It depends on what you need: basic washing, polishing or ceramic coating. For the best results and protection, we’ll always recommend ceramic coating.
Is there a package for matte paint, PPF or vinyl?
Yes. All our packages are suitable for any surface: PPF, vinyl, gloss, carbon, hydro dip, matte and more. Each surface gets its own chemical protection.
Do you detail scooters and big bikes?
Yes. Every class of motorcycle, from 2B to Class 2, chain-driven or chainless.
Booking & timing
How long does each service take?
- Wash & Wax 1 hr
- Advanced Wash 2 hrs
- Polish & Wax 2–3 hrs
- Graphene, Quartz or Arcane coating 3–4 hrs
- Kenzo coating 4–5 hrs
- Helmet exterior 1 hr
- Helmet interior 3–4 hrs, plus 1–2 days to dry.
Times depend on your bike’s size and condition.
Do I need to wait at the studio?
No. Drop your bike off and come back after the stated time.
Can I book two bikes in one slot?
If a slot shows two staff members, you can book two bikes in it with two different detailers. Otherwise, book back-to-back slots, say 1 pm and 2 pm, one for each bike.
What if it rains on the day?
If it’s raining 45 minutes before your appointment, you can ask to postpone. Each booking can be postponed up to two times, weather included.
Can I reschedule?
Yes, with at least 72 hours’ notice, up to two postponements per booking. Packages of two hours or more can’t be cancelled.
Payment
Do I need to pay a deposit?
Yes, a deposit secures your slot. Deposits are non-refundable, and a late cancellation, or turning up more than 15 minutes late, can forfeit it.
How do I pay?
Payment is due when the job’s done. We take debit and credit cards, PayNow/PayLah and bank transfer.
Do you have a membership?
Yes. Frenzie Membership is a one-time $120 for a year and takes 15% off your total bill. WhatsApp Darwisy on 8995 7465 to join.
Slots fill fast.
Book online and a deposit locks in your slot. Or join our WhatsApp channel for early access to slots, last-minute cancellations, promotions and job openings.
SAFRA Tampines, MSCP Level 2 · 1/A Tampines Street 92 · By appointment only
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